Appeals Process

The most recent legislation concerning private parking in England and Wales is contained in Schedule 4 of the Protection of Freedoms Act 2012 (POFA).

Appeals to Athena

We will process appeals via email and written correspondence only.

Verbal appeals or submissions shall not be considered.

Email appeals should be submitted to appeals@athena-parking.com

Written appeals should be submitted to Athena ANPR Ltd, PO Box 306, CHERTSEY, KT16 6ED. If you are concerned about your mail reaching us you may consider sending it via registered post.

All appeals must be received within 28 days of the date of service of the Parking Charge Notice or they will not be accepted.

The POFA 2012 legislation states that the notice is presumed to be delivered by the second working day after the DATE OF ISSUE by us.  The date of issue is shown on your charge notice.

We will either accept or reject your appeal within 35 days from the date of receipt by us.

Appeals must be submitted with the Parking Charge Notice number as a reference. You should include an email address and a telephone number so that we can contact you.

You should enclose or attach any validating documents with your initial appeal, such as disabled badge holder evidence, parent and toddler club memberships, parking permits, store receipts etc, and any other information necessary to support your case.

The outcome of all appeals shall be communicated in writing to each applicant.

The reason for the refusal of an appeal shall be communicated in writing to the applicant.

Appeals made in writing will pause the timescales indicated on the parking charge notice concerning enforcement dates and the value of the parking charge shall remain fixed until the appeal is adjudicated.

Each appeal shall be considered on a case by case basis taking into account the evidence provided and any special circumstances.

You have 14 days from the date of service of the original charge to you to accept the opportunity to pay your charge at a reduced rate.

The POFA 2012 legislation states that the notice is presumed to be delivered by the second working day after the date of issue by us.  The date of issue is shown on your charge notice.

After this point, you will be unable to pay a reduced amount.

Appeals to POPLA

If an appeal is rejected by us, then only at that point can you contact Parking On Private Land Appeals (POPLA) the independent appeals process.

Remember this is NOT available to you until we have adjudicated on the appeal ourselves.

Please note that this service is only available if your parking charge was incurred in England and Wales.

Their website, www.popla.org.uk  contains instructions on what to do and you must supply POPLA with the appeal verification code shown in the bottom right hand corner of the letter that we sent when your appeal was rejected.

POPLA will not consider an appeal unless this number is supplied on their appeal form.

This document together with instructions on how to complete it can be downloaded from our website.

Please read the instructions very carefully before submitting an appeal to POPLA. They explain in detail the reasons you can use to challenge a parking charge notice which are:

  1. The vehicle was not improperly parked e.g. the car was not parked where stated
  2. The parking charge (ticket) exceed the relevant amount e.g. it is more than the amount stated in signs around the car park
  3. The vehicle was stolen
  4. Not liable for the parking charge e.g. the car was sold before the date of the parking charge notice

POPLA’s decision will be based on the evidence produced and by applying the relevant law.

Please think very carefully that you have adequate grounds before submitting an appeal to POPLA. Remember that we offer an early payment discount but if you lose your appeal you will be liable for the full parking charge.

If you appeal to POPLA. and they reject your appeal you will then have to pay the charge at the full rate.